With experience in Healthcare Background
|Build sustainable relationships of trust through open and interactive communication|
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email, mail or social media
Take payment information and other pertinent information such as addresses and phone numbers
Inform customer of deals and promotions
Handle changes in policies or renewals
Collect payments whether in cash or credit
Issue receipts, refunds and change.
Reconcile and submit the daily collection, accurately to accounts department.
Assist with data entry team when required.