PCR experience preferred

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With experience in Healthcare Sector in UAE.

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With relevant healthcare sector experience

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With experience in Healthcare Background

Build sustainable relationships of trust through open and interactive communication

Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Prepare service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Provide accurate, valid and complete information by using the right methods/tools.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email, mail or social media

Take payment information and other pertinent information such as addresses and phone numbers

Inform customer of deals and promotions

Handle changes in policies or renewals

Collect payments whether in cash or credit

Issue receipts, refunds and change.

Reconcile and submit the daily collection, accurately to accounts department.

Assist with data entry team when required.
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